How should a dealing representative provide relationship disclosures under the Client Relationship Model (CRM)?

Providing relationship disclosures under the Client Relationship Model (CRM) is essential for fostering transparency and trust between the client and the dealing representative. The correct approach is to provide these disclosures in writing, ideally attached to the account opening form. This method ensures that clients have a clear and documented reference to their relationship with the firm, the services provided, and any relevant fees or charges.

Written disclosures offer several advantages: they can be reviewed at the client’s own pace, help prevent misunderstandings, and serve as a formal record of what was communicated. This aligns with regulatory expectations for transparency and provides clients with vital information to make informed decisions.

In contrast, other methods such as verbal disclosures in meetings or phone calls may lack the same level of documentation and clarity, potentially leading to miscommunication or forgetfulness. Follow-up emails, while useful for reinforcing information, may not adequately capture all necessary disclosures at the initial stage when a client is making critical decisions about opening an account. Thus, written disclosures attached to the account opening form represent the most effective and compliant practice in terms of client relationship management within the CRM framework.